Corporate services agreement

We perform the specific tasks described in each approved work order, within the window stated, using vetted personnel, and we document completion. We do not perform anything outside an approved work order without a new approval. We sell only work that requires no licence, permit, certification or specialist training; anything that does is referred to a credentialed provider.

A quote is valid 48 hours and no work begins until it is approved. Hourly services carry a one-hour minimum and bill in 15-minute increments thereafter; time below the estimate is credited. Cancel more than two hours before the window opens at no charge; inside two hours, or once a runner is dispatched, the one-hour minimum applies. Either party may terminate this agreement on 30 days' written notice. Annual plans are refunded pro rata on unused whole months, less the discount already taken.

Purchases are drawn from Errandables Wallet you load in advance (minimum $100) and carry an 8% handling fee, minimum $10 and capped at $150 per task. Purchases above $2,000 require written pre-authorisation. Runners never use their own funds and never hold your card. Unused Errandables Wallet are refundable on request and do not expire.

Keys and access credentials are stored separately from your general record, released only to the assigned runner for the duration of an approved task, and logged against a custody record. We treat everything we see in your home or business as confidential. Loss of a held key is reported to you within two hours and the cost of rekeying is ours.

We carry $1,000,000 general liability and commercial auto cover. Except where prohibited by law, our aggregate liability for any single task is limited to the greater of the fees paid for that task or $500, unless a higher declared value was agreed in writing before the task and a surcharge paid. We do not accept liability for cash above $500, bearer instruments, jewellery, precious metals, irreplaceable original documents, biological material, or perishables outside an agreed temperature window, and we are not liable for indirect or consequential loss. Claims must be reported within 48 hours; we acknowledge within three business days and resolve or decline within 30 days.

We do not transport passengers, deliver or serve alcohol, prepare or serve food, provide hands-on personal care, perform trade work requiring a contractor licence, transport household goods over 30 miles, carry clinical specimens or patient records, handle firearms or hazardous waste, or provide legal, financial, tax or immigration advice. A task found to require any of these is stopped and re-quoted or referred to a licensed provider.

This agreement is governed by the laws of the Commonwealth of Virginia. Runners are independent contractors of Errandables, not your employees, and you agree not to engage them directly for twelve months following their last task for you. This document, together with each approved work order, is the entire agreement between us.