11 May

Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.

GUEST SERVICES RESPONSIBILITIES

Here are examples of responsibilities from real guest services resumes representing typical tasks they are likely to perform in their roles.

  • Manage crew by utilizing professional leadership skills.
  • Train several employees during tenure on daily operations and Marriott policies.
  • Complete Marriott stats workshop, and hone comprehension of sales tactics.
  • Assist the front desk with answering the PBX systems and registering them in the hotel.
  • Participate in leadership training sessions with senior counselors.
  • Handle banking transactions/deposits and maintain POS system for daily accounting.
  • Determine market readiness and implement high quality standards of cleanliness and aesthetic appearance.
  • Collaborate with housekeeping staff to uphold cleanliness of dormitory grounds and community living spaces.
  • Process defective merchandise and environmentally sensitive items appropriately; follow POS prompts and sort locations.
  • Assist incoming callers with reservations, inquiries and information to make their incoming getaway an unparallele experience.
  • Ensure all pertinent information about VIP preferences are recorded and act upon immediately or note for future reference9.
  • Receive outstanding weekly performance evaluations in the areas of job knowledge, dependability, resourcefulness and overall professionalism.
  • Use suggestive selling techniques to up-sell food and beverage items such as wine paring, appetizers and specials, etc.
  • Earn commemoration from IMAX department for uncovering critical error in theater’s sound system.
  • Process payments at IMAX cash register, ushering movies, operating 3-D simulator ride, and manning main phone line.
  • Provide logistical expertise and international shipping support to USG and DoD members that are traveling abroad and domestically.