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Day: June 8, 2023

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8 June
What is the role of an Airbnb concierge?

We suggest here that you look further and ask the question of the role of the Airbnb concierge service for owners. Beyond its services and its prices, your concierge agency has several roles in your daily life and the realization of your real estate investment. Any lessor owner of course has the opportunity to proceed himself to the management of his seasonal rentals. However, during periods of high traffic or when several properties are rented out on airbnb, the role of the Airbnb agency takes on its full meaning for the owners.

This article is written in collaboration with Angélique, director of our agencies concierge service in Sète, Balaruc et Frontignan.

Allow you to delegate the management of your rentals with peace of mind:

Any owner who has taken on the management of his rentals himself will be able to testify to this: managing a seasonal rental is a daily adventure made up of encounters, hassles, challenges to overcome and we do not count the hours or the energy put to the benefit of the management of his property. But even with the greatest desire and the desire to save service providers to maximize rental performance, overwork, the time to devote to management, stress, unforeseen events and the high availability required also come to weigh in the balance. In high season or during the management of several properties, the question of delegating rental management quickly arises for landlords who are often out of breath.

This is the first role of the Airbnb concierge service: to ensure daily and strategic actions on behalf of the owners. The simple fact of being able to delegate the management of the calendar, arrivals and departures, cleaning, linen, prices and many other things gives a great shot of oxygen to the daily life of the owners. After having ensured the management of your rentals yourself for several months or even years, you will find immense satisfaction in becoming master of your time again but also will have the impression of having gained several hours per week or even per day to devote to things more enjoyable and less stressful. And why not a significant amount of time to devote to your next projects as well.

The Airbnb concierge service secures your rents and your investment:

Despite the fact that seasonal rental platforms integrate the management of payment defaults into their operations, the payment of rents is a source of anxiety for many owners who regularly face tenants who are very open to the idea of ​​staying with them but unscrupulous when it comes to checkout. As a seasonal rental professional, your Airbnb concierge does everything to secure the payment of rent. This requires a great knowledge of rental platforms and accepted practices, the rigorous selection of tenant profiles, the active monitoring of disputes, etc.

To secure your rents, our Airbnb concierge leaves nothing to chance in the daily management of your accommodation so that you can count on the effective collection of rents for each stay. We know how much a real estate investment and in particular in short-term rental is a long-term commitment for you and we make sure that everything goes for the best at the time of payment of rents and that your rental investment project takes place for the best in the long term and throughout our collaboration. Dispute resolution is part of our know-how and we put this strong point to your advantage.

Your Airbnb agency improves your rental income:

This point may seem nebulous and would deserve entire pages to be treated fully. Still, an Airbnb agency aims to improve your rental income and the profitability of your investment. By delegating the management of your rentals, you entrust your property to a professional agency that must know how to bring real added value to your property. The Airbnb concierge must be a cocktail of professional skills put at the service of vacation rentals between individuals. In this sense, the renewal brought to your seasonal rental will necessarily be felt in the income generated.

This requires better presented and more professional online ads to improve the conversion rate and therefore the occupancy rate of the accommodation. The optimization of rates, carried out by a specialist in the local rental market and not only by an algorithm, also makes it possible to significantly develop the income received. Finally, the provision of additional services such as reception in person, telephone assistance and breakdown assistance, gifts on arrival, professional cleaning, etc. These are all factors that have a positive influence on rental income.

The contribution of professional skills for your Airbnb rentals:

In short, the role of an Airbnb concierge is to take on the daily management tasks for you, but above all to bring professional know-how to it. Beyond saving time on a daily basis, you thus gain money and serenity in the realization of your investment. Beyond this almost “technical” know-how, trust and transparency must be at the heart of your relationship with your concierge agency.

8 June
A Concierge Service that connects buyers to real estate agents

Imagine you are a Chinese buyer searching for a superb residence in Florida. Of course, you can search for your ideal property on the Properstar network, but sometimes you simply prefer to address your request to a Concierge service that will listen to you and forward your criteria to the professionals representing a suitable property.

Real estate agents prefer pre-qualified buyers

Our Concierge Service is very helpful to real estate agents. Indeed, agents prefer qualified buyers over curious leads and that’s exactly what the Concierge Service does: qualifies buyers and generates hot leads for agents.

How does the Concierge Service work?

Through our marketing campaigns, we receive contact requests from many potential buyers.
Our Concierge Service calls these people, making sure they are viable, and asks a few targeted questions to find out the buyer’s criteria.
Once the Concierge gathers the criteria, he or she sends requests for information for that buyer, to agents who are offering properties that meet these criteria.
  1. A typical lead generated by the Concierge Service contains the following information:
  • Name of the buyer
  • Country
  • Email
  • Phone number (with country code)
  • Criteria. For example: “This contact is looking for a modern house in Florida with a swimming pool and 3 bedrooms. Her budget is approx. 400,000 USD.”

You will recognize the Concierge’s messages because they usually begin with the following sentence “I am Patricia from Properstar Concierge Service”. This allows us to differentiate Concierge messages from “classic” leads.

Here is an example of a Concierge message:

  • Hi, I’m Lucie from Concierge Properstar. I just finished a conversation with Mr. John Doe. This contact is looking for a property with the following criteria:
  • Region: Miami, Florida. Close to shops and restaurants.
  • Maximum price: 1.5 million USD
  • Others: House 3 bedrooms minimum, swimming pool, garage, large terrace – ideally sea view, modern architecture with large bay windows.
  • This person is planning to travel to Miami from the 17th to the 23rd of August and would like to visit as many properties as possible during her stay.
  • We think that this property meets her criteria, moreover, if you can offer other similar properties, please contact this client.
  • Sincerely,
  • Lucie, your Properstar Concierge

Quality leads

All leads sent by the Concierge Service represent buyers who have been contacted by phone and have detailed their criteria. Searches are performed by the Concierge team and are not automatically generated.

What languages does the Concierge Service speak?

The Concierge Service handles requests from buyers all over the world and our team now communicates in the following languages:

  • French
  • English
  • German
  • Italian
  • Portuguese
  • Spanish
  • Russian
  • Chinese
  • Polish
  • Turkish

Who benefits from the Concierge Service?

This service started in Spain and gradually expanded to Portugal, France, the United States, Canada, Switzerland and a dozen other countries. Premium clients and Properstar Global Agents benefit from the Concierge service for FREE!

If you would like more information about the Concierge, please do not hesitate to contact us.